WORKFORCE MANAGEMENT CONFERENCE 2019

PlanCon is designed to provide the inspiration, education, and connections you need to take Contact Centre Planning to the next level, through a mixture of inspiring keynotes, panel discussions, WFM best practices and networking galore. Plan smarter and become a workforce management game-changer at PlanCon, the must-attend WFM Conference for contact centre professionals.

SAVE THE DATE

Wednesday October 2nd 2019 | etc. Venues Manchester 11 Portland street, Manchester

10/02/2019

Join PlanCon and become a WFM Game-Changer

About the event

For the second time, injixo launches its successful WFM Conference: The one and only PlanCon - the must-attend event for Contact Centre Professionals and WFM experts. Plan smarter is not only the slogan of the conference but it also reflects our aspiration: to provide you with the tips, insights and best practices you need to skyrocket your workforce management initiatives from forecasting and scheduling to intraday management, agent engagement and ultimately reporting in your contact centre.

Join us on Wednesday 2nd of October at etc. Venues Manchester 11 Portland Street and spend an inspiring, insightful and enlighting day packed with WFM best practices, new ideas and latest industry trends in contact centre planning.

Who should attend

PlanCon (Vol. 2) is 2019’s must-attend conference for Contact Centre Professionals and WFM Experts. Whether you’re a Planner, Forecaster, Scheduler, Real-time Analyst or Resource Planning leader, there’s something for you. The event is designed to provide the inspiration, education, and connections you need to take Contact Centre Planning to the next level, through a mixture of inspiring keynotes, panel discussions and networking galore.

PlanCon is a free event and seats are limited. Be sure to reserve your place now! Please note that this is a conference for Contact Centre Professionals and WFM Experts only and we reserve the right to decline other registrations.

Head's up: Tickets are for free but the insights you gain are priceless! We don't charge for Conference tickets but we do appreciate your fairness and commitment. Cancellations at short notice (less than one week prior to the event) or no-shows will be excluded from all future events.

MEET INDUSTRY THOUGHT LEADERS

Listen to inspiring keynotes brought to you by industry thought leaders and WFM experts from around the world.

PARTICIPATE IN ROUND TABLE SESSIONS

Take part in exciting round tables, exchange planning best practices and discuss new approaches with your peers and industry experts.

LEARN WHAT'S NEW

Learn about the latest WFM best practices from independent industry thought leaders.

CUT THROUGH THE HYPE

Discover the innovative techniques that are really transforming contact centres and workforce management today.

SEE THE FUTURE

Gain valuable insights into the future direction of contact centres and WFM.

EXPAND YOUR NETWORK

Meet fellow professionals and industry experts during the event and in the drinks reception after-party.

GET INSPIRED

Spend a great day with us in a vibrant, modern location, conveniently located in the heart of Manchester.

BENEFIT FROM AN EXCLUSIVE EVENT

The event is exclusively designed for contact centre professionals. Seats are free of charge but limited, register today.

Agenda

09:00-09:30
Registration & Coffee
09:30-10:00
Welcome
10:00-10:45
Expert Keynote: Latest Thinking in Contact Centre Scheduling
10:45-11:00
Coffee Break
11:00-12:00
Expert Keynote: Megatrends in Contact Centres and Planning
12:00-13:15
WFM Round Tables
13:15-14:15
Lunch
14:15-15:00
Case Study: WFM Best Practices with injixo
15:00-15:45
Panel Discussion: 5 WFM hacks you will need in 2020
15:45-16:00
Coffee Break
16:00-16:45
Expert Keynote: WFM 2.0 - what does the future hold?
16:45-17:00
Wrap-up & Thank You
17:00-17:45
Drinks Reception & Networking

Flashback of PlanCon 2018 in London

Not sure whether to attend PlanCon 2019?

Check out the video with impressions of last year's event in London and „feel the vibe“! See what our attendees (e.g. AXA, NHS, Booking.com, Daimler, Arvato, Bank of Ireland, Hollywood Bowl Group, Specsavers, jet2holidays.com, Eurostar and many more) said about PlanCon and join us this year, too!

What our attendees said about PlanCon 2018:

„Honestly worth it; see you next time!“

About the host

Our Partner

REGISTER NOW & RESERVE YOUR SEAT