PLANCON 2018 - THE CONFERENCE FOR CONTACT CENTRE WFM HEROES

Take your Workforce Management
Know-How to the next level

SAVE THE DATE

Wednesday October 3rd 2018 | The Trampery Old Street, London

10/03/2018

Are you ready to maximise your success in Workforce Management?

This year, injixo launches its first WFM Conference - PlanCon - a must-attend event for Contact Centre Professionals. Plan smarter is not only the slogan of the conference. It reflects our aspiration: to provide you with the tips, insights and best practices you need to excel in Workforce Management. Altogether, this will help you achieve your service level targets and provide an outstanding customer experience while maximising efficiency in planning.

We invite you to join us on Wednesday 3rd of October at The Trampery Old Street in good old London to take your Workforce Management Know-How to the next level.

PlanCon is 2018’s must-attend conference for Contact Centre Workforce Management Heroes. Whether you’re a Planner, Forecaster, Scheduler, Real-time Analyst or Resource Planning leader, there’s something for you. The event is designed to provide the inspiration, education, and connections you need to take Contact Centre Planning to the next level, through a mixture of inspiring keynotes, panel discussions and networking galore.

PlanCon is a free event and seats are limited. Be sure to reserve your place now!

Please note that this is a conference for Contact Centre Professionals and WFM Experts only and we reserve the right to decline other registrations.

WHY YOU SHOULD ATTEND

LEARN WHAT'S NEW

Learn and exchange the latest WFM best practices from independent industry thought leaders.

CUT THROUGH THE HYPE

Discover the innovative techniques that are really transforming contact centres and workforce management today.

SEE THE FUTURE

Gain insights into the future direction of contact centres and WFM.

EXPAND YOUR NETWORK

Meet fellow professionals and industry experts during the event and in the drinks reception after-party.

GREAT LOCATION

Vibrant, modern location, conveniently located in the heart of London.

FREE ADMISSION

Seats are limited. Book your free place before all the tickets are gone.

CONFERENCE AGENDA

  • Registration & Coffee
    09:00-09:30
  • Welcome Keynote Presentation
    09:30-10:00
  • Expert Keynote - Jonty Pearce
    10:00-10:45
  • Coffee break
    10:45-11:15
  • Panel Discussion - 2018 WFM Industry Benchmarking
    11:15-12:00
  • Coffee break
    12:00-12:30
  • Expert Keynote - John Casey
    12:30-13:15
  • Lunch
    13:15-14:15
  • Keynote - Technology Trends in WFM
    14:15-15:00
  • Coffee break
    15:00-15:30
  • Expert Keynote - Jason Bartram
    15:30-16:15
  • Wrap Up: Learnings & Take-Aways
    16:15-16:30
  • Drinks Reception & Live injixo Demo
    16:30-19:00

RESERVE YOUR SEAT NOW AND GET A FREE TICKET