Expert talk on how to successfully set up a new planning function with the help of injixo. Presented by Tim Milburn, Resource Planning Manager at emovis.
In his presentation recorded at PlanCon 2018, a new must-attend conference for WFM heroes, Tim talks about how he set up a new planning function at emovis. He shares how injixo played a key part in the success of delivering all the key customer service KPIs consistently since the start of the operation whilst reducing the operating costs against budget.
Here is an overview of the main topics that Tim addresses in his presentation:
The challenges he was facing with the new planning project at emovis
How he used injixo to tackle those challenges
How key customer service KPIs improved
Tim Milburn - Resource Planning Manager at emovis
Tim has nearly 20 years of experience in leading Planning teams across the financial, telecommunications and transportation sectors. He has delivered outstanding results in multi-channel contact centres and retail networks by ensuring the basic principles and methodologies of planning are implemented at all levels.