INJIXO USER CONFERENCE 2019

PlanCon is designed to provide the inspiration, education, and connections you need to take contact centre planning to the next level through a mixture of inspiring keynotes, panel discussions, WFM best practices and networking galore. Unleash the full potential of injixo WFM and be a workforce management hero!

SAVE THE DATE

Thursday October 3rd 2019 | etc. Venues Manchester 11 Portland street, Manchester

10/03/2019

Join PlanCon and be a WFM Hero

About the event

Are you ready to level-up your contact centre planning efforts and accelerate your Workforce Management success with injixo?

For the second time, the injixo team launches its successful two-day Conference: The one and only PlanCon - the must-attend event for Contact Centre Professionals and WFM experts.

Plan smarter is not only the slogan of the conference but it also reflects our aspiration: to provide you with the tips, insights and best practices you need to skyrocket your workforce management initiatives from forecasting and scheduling to intraday management, agent engagement and ultimately reporting in your contact centre.

Join us on Thursday 3rd of October for the injixo User Conference and spend an inspiring, insightful and enlighting day packed with WFM best practices, new ideas and latest industry trends in contact centre planning. And if you can't get enough of the PlanCon vibe, you are also welcome to attend the WFM Conference on Wednesday, October 2nd - a day full of industry best practices around WFM which is also open to prospective customers.

Who should attend

PlanCon (Vol. 2) is 2019’s must-attend conference for Contact Centre Professionals and WFM Experts. Whether you’re a Planner, Forecaster, Scheduler, Real-time Analyst or Resource Planning leader, there’s something for you. The event is designed to provide the inspiration, education, and connections you need to take Contact Centre Planning to the next level, through a mixture of inspiring keynotes, panel discussions and networking galore.

PlanCon is a free event and seats are limited. Be sure to reserve your place now!

Please note that this is a conference for Contact Centre Professionals and WFM Experts only and we reserve the right to decline other registrations.

Head's up: Tickets are for free but the insights you gain are priceless!

We don't charge for Conference tickets but we do appreciate your fairness and commitment. Cancellations at short notice (less than one week prior to the event) or no-shows will be excluded from all future events.

BE PART OF THE INJIXO FAMILY

Meet our WFM experts and other injixo users. Together we explore new ways to tackle challenges and reach planning goals more effectively.

TAKE A LOOK BEHIND THE SCENES

Take a sneak peak at latest feature developments, current projects and future perspectives and see how injixo is evolving into the future.

MEET THE INJIXO DEVELOPERS

Talk about latest feature developments and discuss new ideas directly with our product developers and engineers.

PARTICIPATE IN ROUND TABLES SESSIONS

Take part in product and WFM round tables, exchange best practices and discover new planning approaches with other injixo users.

LEARN WHAT'S NEW

Learn about the latest WFM best practices from independent industry thought leaders.

CUT THROUGH THE HYPE

Discover the innovative techniques that are really transforming contact centres and workforce management today.

SEE THE FUTURE

Gain valuable insights into the future direction of contact centres and WFM.

EXPAND YOUR NETWORK

Meet fellow professionals and industry experts during the event and in the drinks reception after-party.

GET INSPIRED

Spend a great day with us in a vibrant, modern location, conveniently located in the heart of Manchester.

BENEFIT FROM AN EXCLUSIVE EVENT

The User Conference is exclusively designed for injixo customers. Seats are limited. Book your free place before all the tickets are gone.

Agenda

09:00-09:30
Registration & Coffee
09:30-10:00
Welcome Keynote - Peter Bollenbeck, CEO
10:00-12:30
injixo Product News
10:00-10:15
Introduction & Outlook
10:15-10:30
Integrations
10:30-10:45
Forecasting
10:45-11:00
Coffee Break
11:00-11:15
Intraday Management
11:15-11:30
Scheduling
11:30-12:30
Product Q&A: Date the Developer
12:30-13:15
Lunch
13:15-14:00
Case Study: How to use Speech Analytics to Supercharge Your Planning
14:00-14:30
Presentation: Plan Smarter with injixo Top Tips
14:30-14:45
Coffee Break
14:45-15:15
Keynote: Winning Customers for Life using Omnichannel Support
15:15-16:00
3 Hands-On Workshops
16:00-16:15
Wrap-up
16:15-16:30
Drinks Break
16:30-17:00
Entertainment: Marcus Brigstocke
17:00-17:45
Drinks Reception & Networking

Flashback of PlanCon 2018 in London

Not sure whether to attend PlanCon 2019?

Check out the video with impressions of last year's event in London and „feel the vibe“! See what our attendees (e.g. AXA, NHS, Booking.com, Daimler, Arvato, Bank of Ireland, Hollywood Bowl Group, Specsavers, jet2holidays.com, Eurostar and many more) said about PlanCon and join us this year, too!

What our attendees said about PlanCon 2018:

„Excellent event hosted by injixo and planning experts, a great combination! Very informative and will be looking to attend future events of this quality.“

About the host

Our Partner

REGISTER NOW & RESERVE YOUR SEAT