In his talk, Steven Miller, Silver Winner For Resource Planning at the 2019 UK National Contact Centre Awards, will walk you through his journey within the resource planning cycle and the introduction of a Workforce Management solution for the small 70 FTE contact centre of North Yorkshire County Council. Recorded at PlanCon UK 2019. You will learn:
Why a WFM tool makes sense not only for large, but also small contact centers
Why it is important to pick the right WFM tool
Why there has never been a better time to start using a WFM tool
Steven Miller - Resource Planning Manager -
North Yorkshire County Council Multi Channel Contact Centre
Steven is a rising star in Resource Planning. Silver Winner For Resource Planning at the 2019 UK National Contact Centre Awards.